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Introduction
How to add CSS or JavaScript files to an Android/iOS project
How to combat autoplay policies
Playback issue with Internet Explorer 11
Why does fullscreen not behave as expected on iOS
Why does the network API not work on iOS devices
Why doesn't Chromecast work when embedded in an iframe on iOS
Why can't I select another video quality on iOS
Is YouTube supported
Why does the player load only one audio track (even though there are several in the manifest)
Is it possible to see 360 degrees photo with THEOplayer
Why the visibility API does not work through an iframe on Safari and IE11
What is an impression
How to do error handling
How to know whether a live stream is playing
Which error related events does the player expose
Why did my subtitles stop working
How does Media Engagement Index (MEI) affect Autoplay on Chrome
What does the error message 'Unknown CDM error' mean
What does the error message 'Something went wrong with Native playback' mean
Why are not all response headers exposed
Why does the currentTime seem off in my livestream & what can I do about it
How to remove CORS restrictions from a reproduction stream
Which network calls (or requests) does THEOplayer do
Why does the playback not work when using the Chrome iPhone/iPad simulator
What does the error message 'can only be initiated by a user gesture' imply? Can I still force the desired action
How to remove unwanted CC track in iOS or Safari
Known Chromecast Limitations in 2.61.1
What are the Product Flavor options in the Android SDK (minApi16 and minApi21)
Why do I get a grey play button in my Android WebView and how to remove it?
I'm unable to inspect Webview with the Android SDK
MediaTek limitations
How to fix Android DRM in Chrome 74
How to use ProGuard with THEOplayer Android SDK
Self-hosting and versioning of THEOplayer
Does THEOplayer support EXT-X-DATERANGE
Can clipping be used on a playlist
Can timeline thumbnails be made available before playback start
What are the benefits of preloading
What are are the player seeking and seeked events and when are they fired
Can we use HLS ads
How to change text in THEOplayer
Change text when Airplaying
ITP2.1 problems using THEOplayer
Removing context menu/'Powered by THEOplayer v2...'
What aspects of THEOplayer do we need to take into account to deploy a proper Content Security Policy (CSP)
How can we avoid that the player keeps looking for chunks/segments if they are not found
Can we show a custom message on 403 on mp4
Can we prevent UpNext feature from redirecting
Is it possible to preload VOD content while the pre-roll is playing
Why is my video not playing automatically
Is it possible to have multiple player instances play at the same time
Is it a problem if the viewer pauses a live stream for longer than the DVR window
THEOplayer Features/Modules
Chromecast on my webplayer does not work any longer despite no change in my implementation
How to track network errors
What is the support for Wowza
How to use the CDN fallback/backup stream feature
How to apply accurate buffering strategy
How can I distribute 4K content?
What is the collaboration between Azure Media Services and THEOplayer
Introduction
In this section we will list all the frequently asked questions we received over the years.
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